Terms & Conditions

By using Enertrak's services, you agree to comply with and be bound by the following terms and conditions. Our services include energy monitoring, electricity consumption billing, and rental of energy devices.

1. Device Usage: Customers are expected to use Enertrak devices in accordance with the guidelines provided during installation. Unauthorized handling or tampering may result in service termination.
2. Service and Billing:
   • Services are billed based on real-time consumption data.
   • Accurate meter readings will be used for monthly invoicing.
   • Delayed or non-payment may lead to service suspension or legal action.
3. Payment Obligations: Payments must be made on time after receiving the invoice and before the due date to ensure uninterrupted service. Late or missed payments may result in service suspension.
4. Equipment Integrity: Unauthorized tampering, modification, or misuse of Enertrak equipment is strictly prohibited and may lead to penalties or termination of service.
5. Amendments to Terms: Enertrak reserves the right to update or modify these terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

No Refund Policy

All payments made to Enertrak are final and non-refundable. This includes:

• Installation fees.
• Payments made for energy consumption and device rentals are typically non-refundable.
• Monthly usage bills.

However, exceptions may be considered under the following circumstances:

• Duplicate payments (subject to verification)
• Technical failure on Enertrak’s end preventing service delivery.

Enertrak reserves the right to approve or deny such refund requests at its sole discretion.

Privacy Policy

Enertrak is committed to protecting the privacy and security of its user's information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our services.

1. Collection of Personal Information

We may collect the following personal information:

• Name and contact details
• Installation and service address
• Energy consumption data
• Billing and payment history

2. Use of Personal Information

Your personal information may be used to:

• Manage and respond to your requests.
• Provide and maintain our services.
• Provide services and suggest authorized dealers in your region.
• Generate accurate billing based on real-time consumption.
• Perform statistical analysis to improve our website.
• Communicate updates or changes in services.
• Prevent fraud and ensure system security.

3. Disclosure of Personal Information

Your information may be disclosed to:

• Legal authorities when required by law.
• Other parties with your express consent.

4. Consent

By providing personal information, you consent to its collection and use as outlined in this policy. You may withdraw consent at any time by contacting us.

5. Data Security

We implement industry-standard security practices to protect user information from unauthorized access, alteration, or disclosure.

6. Retention of Personal Information

We retain personal information only as long as necessary for the purposes it was collected. Afterward, it is securely destroyed or archived as required by law.

7. External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these external sites.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. Updates will be posted on this page with an updated effective date.